Effective Date: March 2, 2026
Hualian Technology Industry (Shenzhen) Co., Ltd. (hereinafter referred to as "we" or "the Platform") deeply understands the importance of personal information to you, especially sensitive data involving medical and healthcare fields. We are committed to protecting your personal privacy and strictly complying with the "Personal Information Protection Law of the People's Republic of China" (PIPL) and relevant laws and regulations. This "Privacy Policy" is intended to explain to you how we collect, use, store, share, and protect your personal information when you use the "Go Hospital Hub" (Chinese name: 顾好医) platform services.
Please read and fully understand this policy carefully before using our services. Once you start using our services, it indicates that you agree to our handling of your relevant information in accordance with this policy.
We collect personal information primarily for the following purposes: to provide you with bilingual companion services, ensure service safety, optimize user experience, and fulfill legal obligations.
Information Collected: Your mobile phone number, email address, nickname, avatar, and login password.
Purpose of Use: Used for creating accounts, identity verification, receiving order notifications, and password recovery.
Information Collected: Your real name, gender, date of birth (age), passport or ID card number (for medical appointment or insurance purchase), hospital of visit, department, medical condition description, medical history, allergy history, examination reports, and diagnostic certificates.
Special Note: Health and medical information belongs to sensitive personal information. We collect such information only to ensure that companions can accurately understand your medical needs, assist in doctor communication, and respond to sudden medical conditions.
Purpose of Use: To match companions with corresponding language abilities and professional backgrounds, ensuring smooth medical processes.
Information Collected: Your real-time geographic location information (GPS), departure point, and destination.
Purpose of Use: Used for calculating companion distance, planning routes, confirming whether companions arrive on time, and ensuring traceability of service trajectories.
Information Collected: Order records, payment time, payment amount, and payment account information (processed by third-party payment institutions, the platform does not directly store bank card passwords).
Purpose of Use: To complete service fee settlement, process refunds, and issue invoices.
Information Collected: Your call recordings (with authorization), online customer service chat records, and complaint and suggestion content.
Purpose of Use: To handle your inquiries and complaints, conduct service quality monitoring, and serve as evidence in case of disputes.
We will not sell your personal information to any third party. We will share your information only in the following circumstances:
To complete orders, we must share necessary service information with the companion accepting your order, including: your name, gender, hospital of visit, department, medical condition description (desensitized or visible with your authorization), and contact information (protected through virtual numbers). After the service ends, the companion's access to this information will be automatically revoked.
Payment Institutions: To process payments, we need to share order payment information with payment institutions such as WeChat Pay, Alipay, or UnionPay.
Insurance Companies: If you purchase insurance included in the service, we need to share your identity information and accident-related information with insurance companies for claims processing.
Map and Location Service Providers: To provide positioning and navigation functions, we will share location information with map service providers.
Under laws and regulations, litigation dispute resolution requirements, or at the request of administrative, judicial, or other competent authorities, we may need to disclose your personal information.
We take strict technical and management measures to protect your data security:
Data Encryption: Your sensitive personal information (such as ID numbers, health data) uses high-strength encryption technology during transmission and storage (such as SSL/TLS transmission encryption, AES-256 storage encryption).
Access Control: We implement strict access control policies. Only authorized internal employees and companions, within the scope necessary for performing their duties, can access your personal information.
De-identification Processing: When conducting data analysis and product optimization, we will de-identify or anonymize data so that it cannot be linked to specific individuals.
Security Audits: We regularly conduct security audits and vulnerability scans on systems to prevent data leakage, tampering, or loss.
According to relevant laws and regulations, you enjoy the following rights regarding your personal information:
Access and Correction: You can view and modify your account information on the "My" page.
Deletion: In specific circumstances (such as our illegal collection of information), you can request deletion of your personal information.
Withdrawal of Consent: You can withdraw authorization for permissions such as location information and contacts by closing phone permissions or contacting customer service. However, withdrawing consent may affect the normal use of some service functions.
Account Cancellation: You can contact customer service to apply for account cancellation. After cancellation, we will stop providing services to you and delete or anonymize your personal information in accordance with the law.
Our services are primarily oriented toward adults. If we discover that we have collected personal information of minors without obtaining verifiable parental consent, we will endeavor to delete relevant data as soon as possible. If you are the guardian of a minor, please read this policy carefully and exercise guardianship before the minor uses this service.
We may revise this "Privacy Policy" from time to time. When significant changes occur to the terms, we will inform you through platform announcements, pop-up notifications, or email notifications. If you continue to use the services, it will be deemed as agreeing to the updated policy.
If you have any questions, comments, or suggestions regarding this privacy policy, or need to exercise your rights, please contact us through the following methods:
Company Name: Hualian Technology Industry (Shenzhen) Co., Ltd.
Contact Email: service@gohospitalhub.com
Contact Address: 7th Floor, Building 1, South of Xinghua 1st Road, Bao'an District, Shenzhen, Guangdong Province, China